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Support Center


  • Badge Refund and Transfer

    All badges are non-transferable to the Anime Expo 2019. Refund requests for Anime Expo 2018 badges must be r...

    Mar 12, 2018 03:03PM PDT
  • General Badge Pick-Up Hours

    Before you go to the convention center, bring the following with you: QR Code Confirmation (email printout...

    Dec 19, 2017 02:34PM PST
  • Age Policy

    Anyone aged 13 years and under must be accompanied by a parent or guardian over the age of 18 for the duration...

    Sep 22, 2016 03:06PM PDT
  • Child Badge Age Limit

    All children 13 and under must have an adult present for the duration of the event. Children under the age o...

    Dec 19, 2017 02:35PM PST
  • Badge Upgrade and Downgrade

    Due to the limitations of the registration system, there is no direct upgrade. Instead, please purchase the ba...

    Mar 12, 2018 02:58PM PDT
  • Lost Badges

    In the event that you lose your badge, got to Badge Registration and Assistance located outside of West Hall f...

    Jul 01, 2018 01:46PM PDT
  • Acceptable Forms of IDs

    The photo ID must be a valid government-issued ID. We accept the following forms of identification: Dri...

    Jul 01, 2018 01:49PM PDT
  • Edit Badge Registration Info or Badge Name Change

    You can process a name change on passes by editing your registration through Eventbrite. Use the link below fo...

    Dec 19, 2017 12:15PM PST
  • Exhibit Hall only badge

    Anime Expo is no longer offering Exhibit Hall Only Badges or Free after 4:00 PM Exhibit Hall Only Badges.

    Sep 22, 2016 03:10PM PDT
  • Did not receive a confirmation email

    If you did not receive your Eventbrite order confirmation by email, click here to request us to resend it.

    Nov 07, 2016 02:26PM PST
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