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Support Center


  • Badge Refund and Transfer

    All badges are non-transferable to the following year. ​Refund requests for Anime Expo 2018 badges must be r...

    Oct 24, 2017 06:27PM PDT
  • General Badge Pick-Up Hours

    Before you go to the convention center, bring the following with you: QR Code Confirmation (email printout...

    Jun 23, 2017 04:21PM PDT
  • Age Policy

    Anyone aged 13 years and under must be accompanied by a parent or guardian over the age of 18 for the duration...

    Sep 22, 2016 03:06PM PDT
  • Child and Youth Badge

    4-Day passes for children ages 0 - 5 are free! All children 13 years and under must be chaperoned by an adul...

    Sep 09, 2016 01:07PM PDT
  • Badge Upgrade and Downgrade

    Due to the limitations of the registration system there is no direct upgrade. Instead, please purchase the bad...

    Nov 07, 2016 06:00PM PST
  • Lost Badge and Badge Reprints

    In the event that you lose your badge, try visiting Event Operations on the top floor of West Hall (room 508A)...

    Nov 07, 2016 06:00PM PST
  • Acceptable Forms of IDs

    The photo ID must be current and contain your date of birth (ne expired IDs). We accept the following forms of...

    Sep 22, 2016 03:08PM PDT
  • Edit Badge Registration Info or Badge Name Change

    You can process a name change on passes by editing your registration through Eventbrite. Use the link below fo...

    Feb 06, 2017 12:01PM PST
  • Exhibit Hall only badge

    Anime Expo is no longer offering Exhibit Hall Only Badges or Free after 4:00 PM Exhibit Hall Only Badges.

    Sep 22, 2016 03:10PM PDT
  • Did not receive a confirmation email

    If you did not receive your Eventbrite order confirmation by email, click here to request us to resend it.

    Nov 07, 2016 02:26PM PST
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