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Support Center


  • Badge Refund and Transfer

    All badges are non-transferable to the Anime Expo 2020. Refund requests for Anime Expo 2019 badges must be r...

    Apr 02, 2019 05:57PM PDT
  • General Badge Pick-Up Hours

    Before you go to the convention center, bring the following with you: QR Code Confirmation (email printout...

    Dec 19, 2017 02:34PM PST
  • Age Policy

    Anyone aged 13 years and under must be accompanied by a parent or guardian over the age of 18 for the duration...

    Feb 15, 2019 06:43PM PST
  • Child Badge Age Limit

    All children 13 and under must have an adult present for the duration of the event. Children under the age o...

    Dec 19, 2017 02:35PM PST
  • Badge Upgrade and Downgrade

    Information about our Upgrade and Downgrade Policy can be found on our Registration Page here, towards the bot...

    Feb 15, 2019 06:39PM PST
  • Lost Badges

    Lost badges are subject to a reprint fee. To purchase a badge reprint, head over to the Registration Assistanc...

    Feb 15, 2019 06:27PM PST
  • Acceptable Forms of IDs

    Your photo ID must be a valid government-issued ID. We accept the following forms of identification: Driv...

    Feb 15, 2019 06:22PM PST
  • Edit Badge Registration Info or Badge Name Change

    You can process a name change on passes by editing your registration through Eventbrite. Use the link below fo...

    Feb 15, 2019 05:41PM PST
  • Exhibit Hall Only badge

    Anime Expo no longer offers Exhibit Hall Only badges or Free after 4:00 PM Exhibit Hall Only badges.

    Feb 15, 2019 05:15PM PST
  • Did not receive a confirmation email

    If you did not receive your Eventbrite order confirmation by email, click here to request us to resend it.

    Feb 15, 2019 05:13PM PST
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