AX Support Center Home

Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB


Your answer will be visible to the community. Do not include any personal information such as your order number, address, etc. Anime Expo representatives and other attendees will provide answers that will be visible to everyone.
Ej Jun 07, 2017 12:16PM PDT

At registration I bought the 4 day attendee pass but I could only go for two days, could I give my pass to someone else?

Up 0 rated Down
AX Registration Jun 07, 2017 10:23PM PDT Society for the Promotion of Japanese Animation Agent


Thank you for reaching out to us. Unfortunately, we are no longer processing refunds, transfers, and name changes as our policy states that the deadline for this request was June 1, 2017.

We appreciate your understanding, and hope to see you this year or next.

Anime Expo Registration Team

Up 0 rated Down
Thomas DangVu Jun 11, 2017 09:54PM PDT
I ordered the Premier pass, I was wondering when I will be receiving the badge through the mail?
Up 0 rated Down
Piero Gutierrez Jun 18, 2017 05:25PM PDT
My friend and I have purchased the tickets for the Anime Expo pre-event show on June 30th, 2017, and we are currently attempting to figure how we are gonna make it to the designated time of the physical ticket pick up. We would not be able to leave towards LA until 9:30 A.M. the day of and was wondering if there was any exception to the pick up of the tickets. Or if I can have a representative pick them up for me at the designated time.
Up 0 rated Down
Ade Jun 21, 2017 09:34PM PDT
Can the person who's credit card was used to purchase badges pick up all the badges or everyone has to be present

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found