I understand that in the policy, it states that no refunds will be issued after June 1st. However, I think it is safe to say that with the large list of problems that occurred to the hundreds that didn't even make it to the front door, much less inside of the Expo, you could at least give them 50% of what they paid or some kind of free merchandise to even attempt to give us what was lost.
People paid you, just as they pay every other company and person, for service. We did not receive service June 1st. My party did not make it to Badge Pick-Up, much less at the doors to get in. Hell, there were no signs indicating where Badge Pick-Up was. There were no signs indicating what halls were allowing entrance for those who already had their Badges. There was no staff directing the mass of people, and there was no one to try to speak to other than those working Weapons Check who were quite busy themselves and couldn't afford to be asked questions regarding Badges, Entrance, ect.
Those saying we should have gone Day -1 or Day 0, my party could not attend due to Doctor's Appointments, scheduled events with Family, and many other daily activities. Yes, Badge Pick-Up those days were open until 12am. But at that point, my party was so exhausted we were sleeping. And due to Anime Expo's policy of not being able to pick up someone else's badge for you, we couldn't ask a night owl to go in our place. So, the act of picking up our ONE DAY USE badges HAD to be done Saturday, not Friday or Thursday. Again, this isn't Anime Expo's fault that we were too busy. I am just letting you all understand the circumstances for myself as to why I could not attend these days to obtain my badge.
Our party was prepared for lines. Believe me, we knew that the event was going to be packed. But what we came across yesterday (7/1/2017) was not a line. There were giant masses of people standing around, Badge and Non-Badge holders alike, packed together like sardines in a can. The one line that was organized quickly turned into a blob just around the corner of the buildings. You would ask one attendee what they were in line for. They would respond Badge Pick-Up. Go a little ways ahead, you see someone with a Badge. You ask them why they are in the line for Badge Pick-Up. They claim they are in line to enter the building. There was no organization, no one to tell us where to go, nothing. We waited in an unmoving mass for 3 hours before my party gave up.
For those unwilling to read paragraphs of information, here is a list of pure PROBLEMS that I've both endured and heard about:
-No public restrooms available to those outside. If you needed to relieve yourself, you'd have to leave the line and go on an adventure through LA to find an open business willing to let you use their bathrooms.
-No staff was available to talk to outside of the event. We looked desperately for help beyond Weapons Check but saw no one. This leads me to assume all volunteers were inside of the building.
-No signs directed you to where to go. The only prominent "sign" was the booths for Weapons Check. Not once did I see a sign saying "Badge Pick-Up here," "Badge Holders Entrance/Bag Check here," or "Information/Help Booth here."
-Automated bot messages upon emailing. I find it terrifying that a company that claims to have the LARGEST con/expo refuses to have staff answering emails. Which, by the way, is one of the ONLY WAYS to contact any staff for help. You do not have a phone number to call for inquiries!
-The line of attendees was so long that it spilled out into traffic, and eventually as the masses grew and grew, the line stretched for miles and miles into "uncharted territory." As you get further away from the expo, you start spilling into very dangerous territory which is unacceptable for attendee's safety.
Anime Expo quite clearly overbooked attendees, OR they understaffed. There was no way that all of the people who purchased 4-day passes OR 1-day passes could attend. I'm positive at least 1/4 of those who purchased passes didn't make it into the event the first day. This issue could have been avoided if they had only sold as many passes as there was space. If you know you have staff for an event of maybe 5,000 people, do not sell enough badges to house 100,0000+ people. If you know the building can only house 50,000 people, do not sell enough badges to house 100,000+ people. With the amount of staff you had on-hand for the event, it was impossible to get every attendee through the door, much less to be able to receive a badge. Refusing refunds is terrible. People paid for services that they did not receive. We paid to stand in the sun, spirits slowly dying, never making it into the event. As I said, I do not mind waiting in line, but there was no line. There was no order. So even if my party does not receive the $190 we spent on tickets, I pray that Anime Expo will use the money they got from those who didn't even get into the doors to better prepare.