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Shirin Safaee Jul 03, 2017 08:03AM PDT

WE came from San Diego and we had a one day pass. We got there around 11:30 am and we waited in line for more than 5 hours.We asked multiple time how long is the wait and never got any clear answer. There was no bathroom and only available food was street hot dog. After 5 hours I was passing out and I had to beg 5 security staff to let me in to use the bath room. By the time we get in all the panels were over and shortly main hall and artist alley got closed.
There is no excuse for this situation. San Diego have Comicon every year with the same security issues and higher number of people attending. There was never a situation like that. You sold more tickets that you should and There was total disregard for peoples safety health and well being.I bought 4 tickets for myself and my kids and paid over 200$. How do I get my money back??? again By the time we get in all the panels were over and shortly main hall and artist alley got closed.

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AX Customer Support Jul 13, 2017 02:58PM PDT Society for the Promotion of Japanese Animation Agent

Hello,

We apologize for your experience. We are currently working on a process and will be reaching out to you soon. We have taken measures on to improve the experience onsite and will continue to do so for future years.
Your feedback is greatly appreciated.

Best Regards,

Jessica L.
Anime Expo Registration Team

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