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Your answer will be visible to the community. Do not include any personal information such as your order number, address, etc. Anime Expo representatives and other attendees will provide answers that will be visible to everyone.
Cheyenne Cooper Mar 24, 2018 07:18AM PDT

I had a group of people I was supposed to be going with for anime expo, but 2 people pulled out and now we aren’t able to make it without them. I purchased my badge already on February 1st, but I heard that I cannot get a refund after 30 days, so I was wondering if there are any other options?

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AX Customer Service Mar 26, 2018 10:33AM PDT Society for the Promotion of Japanese Animation Agent

You still have the option to change the name on your badge. You can process a name change on passes by editing your registration through Eventbrite. Use the link below for instructions.

Please remember, all registration edits and transfer requests must be made by March 31, 2018.

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